Gentle,Michael. (2002). The CRM project management handbook: Building realistic expectations and managing risk. Kongan Page.
Citación estilo ChicagoGentle,Michael. The CRM Project Management Handbook: Building Realistic Expectations and Managing Risk. London: Kongan Page, 2002.
Cita MLAGentle,Michael. The CRM Project Management Handbook: Building Realistic Expectations and Managing Risk. Kongan Page, 2002.
Warning: These citations may not always be 100% accurate.