Gentle,Michael. (2002). The CRM project management handbook: Building realistic expectations and managing risk. Kongan Page.
Style de citation ChicagoGentle,Michael. The CRM Project Management Handbook: Building Realistic Expectations and Managing Risk. London: Kongan Page, 2002.
Style de citation MLAGentle,Michael. The CRM Project Management Handbook: Building Realistic Expectations and Managing Risk. Kongan Page, 2002.
Attention : ces citations peuvent ne pas être correctes à 100%.