APA aipamena

Foster,Timothy R V. (1997). 101 ways to boost customer satisfaction. Kogan Page.

Chicago Style aipamena

Foster,Timothy R V. 101 Ways to Boost Customer Satisfaction. London: Kogan Page, 1997.

MLA aipamena

Foster,Timothy R V. 101 Ways to Boost Customer Satisfaction. Kogan Page, 1997.