Foster,Timothy R V. (1997). 101 ways to boost customer satisfaction. Kogan Page.
Dyfyniad Arddull ChicagoFoster,Timothy R V. 101 Ways to Boost Customer Satisfaction. London: Kogan Page, 1997.
Dyfyniad MLAFoster,Timothy R V. 101 Ways to Boost Customer Satisfaction. Kogan Page, 1997.
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