APA引文

Anderson,Kristin, & Kerr,Carol. (2003). Customer relationship management. Tata McGraw Hill.

Chicago Edition Citation

Anderson,Kristin, and Kerr,Carol. Customer Relationship Management. New Delhi: Tata McGraw Hill, 2003.

MLA引文

Anderson,Kristin, and Kerr,Carol. Customer Relationship Management. Tata McGraw Hill, 2003.

警告：這些引文格式不一定是100％准確.