APA citiranje

Anderson,Kristin, & Kerr,Carol. (2003). Customer relationship management. Tata McGraw Hill.

Chicago Edition Citation

Anderson,Kristin, and Kerr,Carol. Customer Relationship Management. New Delhi: Tata McGraw Hill, 2003.

MLA citiranje

Anderson,Kristin, and Kerr,Carol. Customer Relationship Management. Tata McGraw Hill, 2003.