Anderson,Kristin, & Kerr,Carol. (2003). Customer relationship management. Tata McGraw Hill.
シカゴスタイル引用形Anderson,Kristin, , Kerr,Carol. Customer Relationship Management. New Delhi: Tata McGraw Hill, 2003.
MLA引用形式Anderson,Kristin, , Kerr,Carol. Customer Relationship Management. Tata McGraw Hill, 2003.
警告: この引用は必ずしも正確ではありません.