एपीए उद्धरण

Anderson,Kristin, & Kerr,Carol. (2003). Customer relationship management. Tata McGraw Hill.

शिकागो स्टाइल उद्धरण

Anderson,Kristin, और Kerr,Carol. Customer Relationship Management. New Delhi: Tata McGraw Hill, 2003.

एमएलए उद्धरण

Anderson,Kristin, और Kerr,Carol. Customer Relationship Management. Tata McGraw Hill, 2003.