Anderson,Kristin, & Kerr,Carol. (2003). Customer relationship management. Tata McGraw Hill.
Citación estilo ChicagoAnderson,Kristin, and Kerr,Carol. Customer Relationship Management. New Delhi: Tata McGraw Hill, 2003.
Cita MLAAnderson,Kristin, and Kerr,Carol. Customer Relationship Management. Tata McGraw Hill, 2003.
Warning: These citations may not always be 100% accurate.