Anderson,Kristin, & Kerr,Carol. (2003). Customer relationship management. Tata McGraw Hill.
Chicago Edition CitationAnderson,Kristin, and Kerr,Carol. Customer Relationship Management. New Delhi: Tata McGraw Hill, 2003.
Deismireacht MLAAnderson,Kristin, and Kerr,Carol. Customer Relationship Management. Tata McGraw Hill, 2003.
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