Dyfyniad APA

Anderson,Kristin, & Kerr,Carol. (2003). Customer relationship management. Tata McGraw Hill.

Dyfyniad Arddull Chicago

Anderson,Kristin, and Kerr,Carol. Customer Relationship Management. New Delhi: Tata McGraw Hill, 2003.

Dyfyniad MLA

Anderson,Kristin, and Kerr,Carol. Customer Relationship Management. Tata McGraw Hill, 2003.

Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.