Cita APA

Anderson,Kristin, & Kerr,Carol. (2003). Customer relationship management. Tata McGraw Hill.

Chicago Edition Citation

Anderson,Kristin, i Kerr,Carol. Customer Relationship Management. New Delhi: Tata McGraw Hill, 2003.

Cita MLA

Anderson,Kristin, i Kerr,Carol. Customer Relationship Management. Tata McGraw Hill, 2003.