APA استشهاد

Anderson,Kristin, & Kerr,Carol. (2003). Customer relationship management. Tata McGraw Hill.

استشهاد بنمط شيكاغو

Anderson,Kristin, و Kerr,Carol. Customer Relationship Management. New Delhi: Tata McGraw Hill, 2003.

MLA استشهاد

Anderson,Kristin, و Kerr,Carol. Customer Relationship Management. Tata McGraw Hill, 2003.