Cita APA

Anderson,Kristin, & Kerr,Carol. (2003). Customer relationship management. Tata McGraw Hill.

Citación estilo Chicago

Anderson,Kristin, y Kerr,Carol. Customer Relationship Management. New Delhi: Tata McGraw Hill, 2003.

Cita MLA

Anderson,Kristin, y Kerr,Carol. Customer Relationship Management. Tata McGraw Hill, 2003.