Roberts, L. (1994). Process reengineering: :the key to achive breakthrough success. Tata Mc Graw - Hill.
शिकागो स्टाइल उद्धरणRoberts, Lon. Process Reengineering: :the Key to Achive Breakthrough Success. New Delhi: Tata Mc Graw - Hill, 1994.
एमएलए उद्धरणRoberts, Lon. Process Reengineering: :the Key to Achive Breakthrough Success. Tata Mc Graw - Hill, 1994.
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