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20151215130515.0 |
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|a Fitzsimmons, James A
|9 24562
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| 245 |
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|a Service management
|c operations,strategy,information technology
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| 250 |
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|a 7th ed.
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| 260 |
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|a NewDelhi
|b McGraw Hill Education
|c 2014
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| 300 |
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