Fitzsimmons, J. A. (2014). Service management (7th ed.). McGraw Hill Education.
Chicago-stil citatFitzsimmons, James A. Service Management. 7th ed. NewDelhi: McGraw Hill Education, 2014.
MLA-referensFitzsimmons, James A. Service Management. 7th ed. McGraw Hill Education, 2014.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.