Fitzsimmons, J. A. (2014). Service management (7th ed.). McGraw Hill Education.
シカゴスタイル引用形Fitzsimmons, James A. Service Management. 7th ed. NewDelhi: McGraw Hill Education, 2014.
MLA引用形式Fitzsimmons, James A. Service Management. 7th ed. McGraw Hill Education, 2014.
警告: この引用は必ずしも正確ではありません.