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| LEADER |
00573nam a22001697a 4500 |
| 005 |
20151215130514.0 |
| 008 |
150115t xxu||||| |||| 00| 0 eng d |
| 020 |
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|a 9788132113409
|
| 082 |
|
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|a 658.812
|b KUM
|
| 100 |
|
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|a Kumar, V
|9 24553
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| 245 |
|
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|a Profitable customer engagement
|b concept,metrics, and strategies
|
| 260 |
|
|
|a NewDelhi
|b Sage
|c 2013
|
| 300 |
|
|
|a 311p.
|
| 653 |
|
|
|a customer--profit
|a profit--customer
|
| 942 |
|
|
|c BK
|6 _
|
| 999 |
|
|
|c 117368
|d 117368
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658812_KUM
|7 0
|9 152578
|a SMS
|b SMS
|c GEN
|d 2015-01-15
|o 658.812 KUM
|p SMS026009
|r 2015-01-15
|w 2015-01-15
|y BK
|