Relation ship among service quality,customer satisfaction and customer loyalty with special reference to public sector and private sector banks in Ernakulam district

Míreanna Comhchosúla

• Measuring Customer Satisfaction and Loyalty
  le: Hages, Bob E
  Foilsithe: (2010)
• Researching customer satisfaction & loyalty
  le: Szwarc, Paul
  Foilsithe: (2006)
• A Study on Customer Satisfaction of Banks in Ernakulam District
  le: Karishma,S
  Foilsithe: (2014)
• Customer Satisfaction-Comparison Between Private and Public Sector Banks
  le: Roshin Varghese
  Foilsithe: (2014)
• Handbook for measuring customer satisfaction and loyalty /
  le: Hill, Nigel
  Foilsithe: (2003)