Relation ship among service quality,customer satisfaction and customer loyalty with special reference to public sector and private sector banks in Ernakulam district

Antzeko izenburuak

• Measuring Customer Satisfaction and Loyalty
  nork: Hages, Bob E
  Argitaratua: (2010)
• Researching customer satisfaction & loyalty
  nork: Szwarc, Paul
  Argitaratua: (2006)
• A Study on Customer Satisfaction of Banks in Ernakulam District
  nork: Karishma,S
  Argitaratua: (2014)
• Customer Satisfaction-Comparison Between Private and Public Sector Banks
  nork: Roshin Varghese
  Argitaratua: (2014)
• Handbook for measuring customer satisfaction and loyalty /
  nork: Hill, Nigel
  Argitaratua: (2003)