APA način citiranja

Eappen,Neetha J. (2014). Service Provider Switching: A study on the switching process in retail banking. School of Management Studies.

Čikaški stil citiranja

Eappen,Neetha J. Service Provider Switching: A Study on the Switching Process in Retail Banking. Kochi: School of Management Studies, 2014.

MLA način citiranja

Eappen,Neetha J. Service Provider Switching: A Study on the Switching Process in Retail Banking. School of Management Studies, 2014.