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| LEADER |
01221nam a22002297a 4500 |
| 005 |
20151215130513.0 |
| 008 |
150106t xxu||||| |||| 00| 0 eng d |
| 020 |
|
|
|a 9788131715208
|
| 082 |
|
|
|a 658.403 4
|b JOH
|
| 100 |
|
|
|a Johnston, Robert
|9 24531
|
| 245 |
|
|
|a Service operations management
|b improving service delivery
|
| 250 |
|
|
|a 2nd ed/
|
| 260 |
|
|
|a Noida
|b Pearson
|c 2008
|
| 300 |
|
|
|a 516p.
|
| 653 |
|
|
|a operations management--service
|
| 942 |
|
|
|c BK
|6 _
|
| 999 |
|
|
|c 117347
|d 117347
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658403_4JOH
|7 0
|9 152544
|a SMS
|b SMS
|c GEN
|d 2015-01-06
|l 1
|o 658.403 4 JOH
|p SMS025991
|r 2015-07-03
|s 2015-07-03
|w 2015-01-06
|y BK
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658403_4JOH1
|7 0
|9 152545
|a SMS
|b SMS
|c GEN
|d 2015-01-06
|l 2
|o 658.403 4 JOH;1
|p SMS025992
|r 2015-09-23
|s 2015-09-22
|t 1
|w 2015-01-06
|y BK
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658403_4JOH2
|7 0
|9 152546
|a SMS
|b SMS
|c GEN
|d 2015-01-06
|l 2
|o 658.403 4 JOH;2
|p SMS025993
|r 2015-07-27
|s 2015-07-27
|t 2
|w 2015-01-06
|y BK
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658403_4JOH3
|7 0
|9 152547
|a SMS
|b SMS
|c GEN
|d 2015-01-06
|l 2
|o 658.403 4 JOH;3
|p SMS025994
|r 2015-11-04
|s 2015-11-04
|t 3
|w 2015-01-06
|y BK
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658403_4JOH4
|7 0
|9 152548
|a SMS
|b SMS
|c REF
|d 2015-01-06
|o 658.403 4 JOH;4
|p SMS025995
|r 2015-01-06
|t 4
|w 2015-01-06
|y REF
|