APA Edition Citation

Johnston, R. (2008). Service operations management: Improving service delivery (2nd ed.). Pearson.

Chicago Edition Citation

Johnston, Robert. Service Operations Management: Improving Service Delivery. 2nd ed. Noida: Pearson, 2008.

MLA Edition Citation

Johnston, Robert. Service Operations Management: Improving Service Delivery. 2nd ed. Pearson, 2008.

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