Johnston, R. (2008). Service operations management: Improving service delivery (2nd ed.). Pearson.
Chicago Edition CitationJohnston, Robert. Service Operations Management: Improving Service Delivery. 2nd ed. Noida: Pearson, 2008.
MLA Edition CitationJohnston, Robert. Service Operations Management: Improving Service Delivery. 2nd ed. Pearson, 2008.
Warning: These citations may not always be 100% accurate.