एपीए उद्धरण

Johnston, R. (2008). Service operations management: Improving service delivery (2nd ed.). Pearson.

शिकागो स्टाइल उद्धरण

Johnston, Robert. Service Operations Management: Improving Service Delivery. 2nd ed. Noida: Pearson, 2008.

एमएलए उद्धरण

Johnston, Robert. Service Operations Management: Improving Service Delivery. 2nd ed. Pearson, 2008.