Srikant,Venugopal. (2014). Effectiveness of CRM in Customer Retention at Hotel Vivanta by Taj Malabar,Cochin. School of Management Studies.
Čikaški stil citiranjaSrikant,Venugopal. Effectiveness of CRM in Customer Retention at Hotel Vivanta by Taj Malabar,Cochin. Kochi: School of Management Studies, 2014.
MLA način citiranjaSrikant,Venugopal. Effectiveness of CRM in Customer Retention at Hotel Vivanta by Taj Malabar,Cochin. School of Management Studies, 2014.
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