Srikant,Venugopal. (2014). Effectiveness of CRM in Customer Retention at Hotel Vivanta by Taj Malabar,Cochin. School of Management Studies.
Chicago-tyylinen lähdeviittausSrikant,Venugopal. Effectiveness of CRM in Customer Retention at Hotel Vivanta by Taj Malabar,Cochin. Kochi: School of Management Studies, 2014.
MLA-viiteSrikant,Venugopal. Effectiveness of CRM in Customer Retention at Hotel Vivanta by Taj Malabar,Cochin. School of Management Studies, 2014.
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