Jerin,C.Boben. (2014). A Study on Passanger Expectation About Service Quality in Airline Industry. School of Management Studies.
Citação norma ChicagoJerin,C.Boben. A Study on Passanger Expectation About Service Quality in Airline Industry. Kochi: School of Management Studies, 2014.
Citação norma MLAJerin,C.Boben. A Study on Passanger Expectation About Service Quality in Airline Industry. School of Management Studies, 2014.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.