载入...

QR Code

A Study on customer Service Measurement in Supermarkets to Ascertain the Service Quality Gaps

书目详细资料
主要作者:	Aysha Shahna,M
语言:	English
出版:	Kochi School of Management Studies
主题:	Retail Management > Customer Service

相似书籍

Customer Service In Retailing
由: Anil Mishra Ruchi Gupta
出版: (2009)

Shopping Preference of regular Customers of Supermarkets in Ernakulam
由: Figerado,Antony Jeswin
出版: (2014)

How to turn Customer Service into Customer Sales
由: Bernand Katz
出版: (2000)

Customer-driven services management/
由: Balachandran, S
出版: (1999)

Customer service: empowerment and entrapment
出版: (2001)

Customer service building successful skills for the twenty - first century
由: Lucas, Robert W
出版: (2012)

Providing exceptional customer service /
由: Rowson, Pauline .
出版: (2005)

Customer service: a practical approach/
由: Harris, Elaine K.
出版: (2013)

Customer driven services management /
由: Bakachandran , S .
出版: (2004)

Customer- driven services management
由: Balachandran, S
出版: (1999)

Customer service in co-operative banks /
由: Dileep, A. S.
出版: (2010)

Customer service excellence: trends and strategies /
由: Nageswara Rao S B
出版: (2004)

Organisational schizophrenia: Impact on customer service quality
由: Gopal K Gureja
出版: (2013)

Design and operation of customer service systems
由: Bender, Paul S.
出版: (1976)

Customer-driven services management
由: S.Balachandran
出版: (1999)

CRM model design for customer services in bank
由: Dinesh D Bhakkad

Manage quality customer service
由: Griffith, Sandra
出版: (2011)

Effective customer service: ten steps for technical professions/
由: Goetsch, David L.
出版: (2004)

Customer service operations : the complete guide
由: Blanding, Warren
出版: (1991)

Customer service training 101 : quick and easy techniques that get great results /
由: Evenson, Renee
出版: (2005)

Customer service excellence:Trends and Strategies
由: S.B.Nageswara Rao
出版: (2004)

Complete idiot`s guide to great customer service
由: Karr,Ron
出版: (1998)

Services marketing: integrating customer focus across the firm
由: Bitner, Mary Jo; Author, et al.
出版: (2003)

A Study on Customer Satisfaction of Selected Supermarkets in Ernakulam District
由: Punya Mohan
出版: (2014)

Tourist customer service satisfaction an encounter approach
由: Noe, Francis P
出版: (2012)

Service design for business : a practical guide to optimizing the customer experience /
由: Reason, Ben
出版: (2016)

Successful service operations management
由: Metters, Richard
出版: (2003)

Customer Perception and Expectation in Indian Airlines:Service Gap Analysis
由: Ashna,Babu
出版: (2014)

Service chain management : technology innovation for the service business /
出版: (2008)

Customer service career success through customer loyalty
由: Timm, Paul R.
出版: (2008)

Aftersales Management : Creating a Successful aftersales Strategy to reduce Costs, improve Customer Service and increase Sales
由: David Brock
出版: (1988)

Guide to retail management: advice on retail operations, customer service and the sales team
由: Fleming, Peter
出版: (2007)

A Study on Customer Satisfaction of Retail Supermarket with Special Reference to Big Bazaar
由: Mohamed,Zaras M.J
出版: (2014)

GAP BETWEEN PERCEIVED AND DERIVED LEVEL OF CUSTOMERS' SATISFACTION ON BANKING SERVICES (WITH SPECIAL REFERENCE TO SERVICE RENDERED BY NEW PRIVATE SECTOR BANK IN COIMBATORE CITY)
由: V. SANTHI AND R. SUDHA
出版: (2013)

Service quality and customer satisfaction of health insurance companies in Kerala
由: Abdul Azeez P

Customer service and banking codes and standards
出版: (2017)

A critical study of customer relationship management in retail banking
由: Bindu K Nambiar
出版: (2016)

Extraordinary Customer service
由: McCoy, Glen
出版: (2005)

Customer service for dummies
由: Bailey, Keith; Leland, Karen
出版: (1997)

managing customer service /
由: Hayes,Jenny
出版: (1998)