Lanean...

QR Kodea

A Study on customer Service Measurement in Supermarkets to Ascertain the Service Quality Gaps

Xehetasun bibliografikoak
Egile nagusia:	Aysha Shahna,M
Hizkuntza:	English
Argitaratua:	Kochi School of Management Studies
Gaiak:	Retail Management > Customer Service

Antzeko izenburuak

Customer Service In Retailing
nork: Anil Mishra Ruchi Gupta
Argitaratua: (2009)

Shopping Preference of regular Customers of Supermarkets in Ernakulam
nork: Figerado,Antony Jeswin
Argitaratua: (2014)

How to turn Customer Service into Customer Sales
nork: Bernand Katz
Argitaratua: (2000)

Customer-driven services management/
nork: Balachandran, S
Argitaratua: (1999)

Customer service: empowerment and entrapment
Argitaratua: (2001)

Customer service building successful skills for the twenty - first century
nork: Lucas, Robert W
Argitaratua: (2012)

Providing exceptional customer service /
nork: Rowson, Pauline .
Argitaratua: (2005)

Customer service: a practical approach/
nork: Harris, Elaine K.
Argitaratua: (2013)

Customer driven services management /
nork: Bakachandran , S .
Argitaratua: (2004)

Customer- driven services management
nork: Balachandran, S
Argitaratua: (1999)

Customer service in co-operative banks /
nork: Dileep, A. S.
Argitaratua: (2010)

Customer service excellence: trends and strategies /
nork: Nageswara Rao S B
Argitaratua: (2004)

Organisational schizophrenia: Impact on customer service quality
nork: Gopal K Gureja
Argitaratua: (2013)

Design and operation of customer service systems
nork: Bender, Paul S.
Argitaratua: (1976)

Customer-driven services management
nork: S.Balachandran
Argitaratua: (1999)

CRM model design for customer services in bank
nork: Dinesh D Bhakkad

Manage quality customer service
nork: Griffith, Sandra
Argitaratua: (2011)

Effective customer service: ten steps for technical professions/
nork: Goetsch, David L.
Argitaratua: (2004)

Customer service operations : the complete guide
nork: Blanding, Warren
Argitaratua: (1991)

Customer service training 101 : quick and easy techniques that get great results /
nork: Evenson, Renee
Argitaratua: (2005)

Customer service excellence:Trends and Strategies
nork: S.B.Nageswara Rao
Argitaratua: (2004)

Complete idiot`s guide to great customer service
nork: Karr,Ron
Argitaratua: (1998)

Services marketing: integrating customer focus across the firm
nork: Bitner, Mary Jo; Author, et al.
Argitaratua: (2003)

A Study on Customer Satisfaction of Selected Supermarkets in Ernakulam District
nork: Punya Mohan
Argitaratua: (2014)

Tourist customer service satisfaction an encounter approach
nork: Noe, Francis P
Argitaratua: (2012)

Service design for business : a practical guide to optimizing the customer experience /
nork: Reason, Ben
Argitaratua: (2016)

Successful service operations management
nork: Metters, Richard
Argitaratua: (2003)

Customer Perception and Expectation in Indian Airlines:Service Gap Analysis
nork: Ashna,Babu
Argitaratua: (2014)

Service chain management : technology innovation for the service business /
Argitaratua: (2008)

Customer service career success through customer loyalty
nork: Timm, Paul R.
Argitaratua: (2008)

Aftersales Management : Creating a Successful aftersales Strategy to reduce Costs, improve Customer Service and increase Sales
nork: David Brock
Argitaratua: (1988)

Guide to retail management: advice on retail operations, customer service and the sales team
nork: Fleming, Peter
Argitaratua: (2007)

A Study on Customer Satisfaction of Retail Supermarket with Special Reference to Big Bazaar
nork: Mohamed,Zaras M.J
Argitaratua: (2014)

GAP BETWEEN PERCEIVED AND DERIVED LEVEL OF CUSTOMERS' SATISFACTION ON BANKING SERVICES (WITH SPECIAL REFERENCE TO SERVICE RENDERED BY NEW PRIVATE SECTOR BANK IN COIMBATORE CITY)
nork: V. SANTHI AND R. SUDHA
Argitaratua: (2013)

Service quality and customer satisfaction of health insurance companies in Kerala
nork: Abdul Azeez P

Customer service and banking codes and standards
Argitaratua: (2017)

A critical study of customer relationship management in retail banking
nork: Bindu K Nambiar
Argitaratua: (2016)

Extraordinary Customer service
nork: McCoy, Glen
Argitaratua: (2005)

Customer service for dummies
nork: Bailey, Keith; Leland, Karen
Argitaratua: (1997)

managing customer service /
nork: Hayes,Jenny
Argitaratua: (1998)