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A Study on customer Service Measurement in Supermarkets to Ascertain the Service Quality Gaps

Bibliografiske detaljer
Hovedforfatter:	Aysha Shahna,M
Sprog:	English
Udgivet:	Kochi School of Management Studies
Fag:	Retail Management > Customer Service

Lignende værker

Customer Service In Retailing
af: Anil Mishra Ruchi Gupta
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Shopping Preference of regular Customers of Supermarkets in Ernakulam
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af: Lucas, Robert W
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Udgivet: (2004)

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af: Balachandran, S
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Customer service in co-operative banks /
af: Dileep, A. S.
Udgivet: (2010)

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af: Nageswara Rao S B
Udgivet: (2004)

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af: Gopal K Gureja
Udgivet: (2013)

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af: Bender, Paul S.
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af: S.Balachandran
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af: Dinesh D Bhakkad

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af: Griffith, Sandra
Udgivet: (2011)

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af: Goetsch, David L.
Udgivet: (2004)

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af: Blanding, Warren
Udgivet: (1991)

Customer service training 101 : quick and easy techniques that get great results /
af: Evenson, Renee
Udgivet: (2005)

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af: S.B.Nageswara Rao
Udgivet: (2004)

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af: Karr,Ron
Udgivet: (1998)

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af: Bitner, Mary Jo; Author, et al.
Udgivet: (2003)

A Study on Customer Satisfaction of Selected Supermarkets in Ernakulam District
af: Punya Mohan
Udgivet: (2014)

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af: Noe, Francis P
Udgivet: (2012)

Service design for business : a practical guide to optimizing the customer experience /
af: Reason, Ben
Udgivet: (2016)

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af: Metters, Richard
Udgivet: (2003)

Customer Perception and Expectation in Indian Airlines:Service Gap Analysis
af: Ashna,Babu
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Udgivet: (2008)

Customer service career success through customer loyalty
af: Timm, Paul R.
Udgivet: (2008)

Aftersales Management : Creating a Successful aftersales Strategy to reduce Costs, improve Customer Service and increase Sales
af: David Brock
Udgivet: (1988)

Guide to retail management: advice on retail operations, customer service and the sales team
af: Fleming, Peter
Udgivet: (2007)

A Study on Customer Satisfaction of Retail Supermarket with Special Reference to Big Bazaar
af: Mohamed,Zaras M.J
Udgivet: (2014)

GAP BETWEEN PERCEIVED AND DERIVED LEVEL OF CUSTOMERS' SATISFACTION ON BANKING SERVICES (WITH SPECIAL REFERENCE TO SERVICE RENDERED BY NEW PRIVATE SECTOR BANK IN COIMBATORE CITY)
af: V. SANTHI AND R. SUDHA
Udgivet: (2013)

Service quality and customer satisfaction of health insurance companies in Kerala
af: Abdul Azeez P

Customer service and banking codes and standards
Udgivet: (2017)

A critical study of customer relationship management in retail banking
af: Bindu K Nambiar
Udgivet: (2016)

Extraordinary Customer service
af: McCoy, Glen
Udgivet: (2005)

Customer service for dummies
af: Bailey, Keith; Leland, Karen
Udgivet: (1997)

managing customer service /
af: Hayes,Jenny
Udgivet: (1998)