Cutomer Relationship Management Astep by step approach

Míreanna Comhchosúla

• Cutomer relation ship management concepts and cases
  le: Rai, Alok Kumar
  Foilsithe: (2013)
• Harvard business review on customer relationship management.
  Foilsithe: (2001)
• Customer relationship management a step by step approach
  le: Muhamed, Peeru H.
  Foilsithe: (2003)
• Customer relationship management the ultimate CRM hand book
  Foilsithe: (2004)
• Customer relationship management : concepts and technologies
  le: Buttle, Francis
  Foilsithe: (2015)