Cutomer Relationship Management Astep by step approach

Antzeko izenburuak

• Cutomer relation ship management concepts and cases
  nork: Rai, Alok Kumar
  Argitaratua: (2013)
• Harvard business review on customer relationship management.
  Argitaratua: (2001)
• Customer relationship management a step by step approach
  nork: Muhamed, Peeru H.
  Argitaratua: (2003)
• Customer relationship management the ultimate CRM hand book
  Argitaratua: (2004)
• Customer relationship management : concepts and technologies
  nork: Buttle, Francis
  Argitaratua: (2015)