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| LEADER |
01078cam a2200265 a 4500 |
| 005 |
20151215130456.0 |
| 008 |
120309s2013 nyua b 001 0 eng |
| 020 |
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|a 9781848729490
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| 082 |
0 |
0 |
|a 331.256
|b GRA
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| 100 |
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|a Grandey, Alicia
|e ed. by
|9 24059
|
| 245 |
0 |
0 |
|a Emotional labor in the 21st century
|b diverse perspectives on the psychology of emotion regulation at work /
|c [edited by] Alicia Grandey, James Diefendorff, Deborah E. Rupp.
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| 260 |
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|a New York :
|b Routledge Academic,
|c 2013 .
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| 300 |
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|a xix, 323 p. :
|b ill. ;
|c 24 cm.
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| 490 |
0 |
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|a Organization and management ;
|v 48
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| 653 |
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|a Nonverbal communication in the workplace.
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| 653 |
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|a Employees --Attitudes.
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| 653 |
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|a Customer relations.
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| 653 |
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|a Interpersonal relations.
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| 653 |
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|a Psychology, Industrial.
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| 700 |
1 |
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|a Grandey, Alicia.
|9 24060
|
| 700 |
1 |
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|a Diefendorff, James.
|9 24061
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| 700 |
1 |
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|a Rupp, Deborah E.,
|9 24062
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| 942 |
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|c BK
|6 _
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| 999 |
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|c 117012
|d 117012
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| 952 |
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|0 0
|1 0
|2 ddc
|4 0
|6 331256_GRA
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|9 151935
|a SMS
|b SMS
|c GEN
|d 2013-09-20
|o 331.256 GRA
|p SMS025412
|r 2013-09-20
|w 2013-09-20
|y BK
|