Grandey, A., Diefendorff, J., & Rupp, D. E. (2013). Emotional labor in the 21st century: Diverse perspectives on the psychology of emotion regulation at work. Routledge Academic.
Trích dẫn kiểu ChicagoGrandey, Alicia, James Diefendorff, và Deborah E. Rupp. Emotional Labor in the 21st Century: Diverse Perspectives on the Psychology of Emotion Regulation at Work. New York: Routledge Academic, 2013.
Trích dẫn MLAGrandey, Alicia, et al. Emotional Labor in the 21st Century: Diverse Perspectives on the Psychology of Emotion Regulation at Work. Routledge Academic, 2013.
Cảnh báo: Các trích dẫn này có thể không phải lúc nào cũng chính xác 100%.