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Grandey, Alicia, James Diefendorff, and Deborah E. Rupp. Emotional Labor in the 21st Century: Diverse Perspectives on the Psychology of Emotion Regulation at Work. New York: Routledge Academic, 2013.

Grandey, Alicia, et al. Emotional Labor in the 21st Century: Diverse Perspectives on the Psychology of Emotion Regulation at Work. Routledge Academic, 2013.