Grandey, A., Diefendorff, J., & Rupp, D. E. (2013). Emotional labor in the 21st century: Diverse perspectives on the psychology of emotion regulation at work. Routledge Academic.
Chicago Edition CitationGrandey, Alicia, James Diefendorff, and Deborah E. Rupp. Emotional Labor in the 21st Century: Diverse Perspectives on the Psychology of Emotion Regulation at Work. New York: Routledge Academic, 2013.
MLA Edition CitationGrandey, Alicia, et al. Emotional Labor in the 21st Century: Diverse Perspectives on the Psychology of Emotion Regulation at Work. Routledge Academic, 2013.
Warning: These citations may not always be 100% accurate.