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| LEADER |
00808cam a22002054a 4500 |
| 005 |
20151215130453.0 |
| 008 |
010829s2001 maua b 001 0 eng |
| 020 |
|
|
|a 1578516994 (alk. paper)
|
| 082 |
0 |
0 |
|a 658.812
|b HBR
|
| 245 |
0 |
0 |
|a Harvard business review on customer relationship management.
|
| 260 |
|
|
|a Boston :
|b Harvard Business School Press,
|c 2001.
|
| 300 |
|
|
|a vii, 192 p. :
|b ill. ;
|c 21 cm.
|
| 490 |
1 |
|
|a A Harvard business review paperback
|
| 653 |
|
|
|a CRM
|
| 653 |
|
|
|a Customer relationship management
|
| 710 |
2 |
|
|a Harvard Business School.
|b Press.
|9 23939
|
| 942 |
|
|
|c BK
|6 _
|
| 830 |
|
0 |
|a Harvard business review paperback series.
|9 23938
|
| 999 |
|
|
|c 116962
|d 116962
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| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658812_HBR
|7 0
|9 151877
|a SMS
|b SMS
|c GEN
|d 2013-09-05
|l 2
|m 1
|o 658.812 HBR
|p SMS025584
|r 2014-06-17
|s 2014-06-17
|w 2013-09-05
|y BK
|