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Harvard business review on customer relationship management.
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| Format: | Printed Book |
| Language: | English |
| Published: |
Boston :
Harvard Business School Press,
2001.
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| Series: | Harvard business review paperback series.
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| Physical Description: | vii, 192 p. : ill. ; 21 cm. |
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| ISBN: | 1578516994 (alk. paper) |