Trích dẫn APA

Harvard Business School. Press. (2001). Harvard business review on customer relationship management. Harvard Business School Press.

Trích dẫn kiểu Chicago

Harvard Business School. Press. Harvard Business Review on Customer Relationship Management. Boston: Harvard Business School Press, 2001.

Trích dẫn MLA

Harvard Business School. Press. Harvard Business Review on Customer Relationship Management. Harvard Business School Press, 2001.

Cảnh báo: Các trích dẫn này có thể không phải lúc nào cũng chính xác 100%.