APA Alıntı

Harvard Business School. Press. (2001). Harvard business review on customer relationship management. Harvard Business School Press.

Chicago Stili Alıntı

Harvard Business School. Press. Harvard Business Review on Customer Relationship Management. Boston: Harvard Business School Press, 2001.

MLA Alıntı

Harvard Business School. Press. Harvard Business Review on Customer Relationship Management. Harvard Business School Press, 2001.

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