APA-referens

Harvard Business School. Press. (2001). Harvard business review on customer relationship management. Harvard Business School Press.

Chicago-stil citat

Harvard Business School. Press. Harvard Business Review on Customer Relationship Management. Boston: Harvard Business School Press, 2001.

MLA-referens

Harvard Business School. Press. Harvard Business Review on Customer Relationship Management. Harvard Business School Press, 2001.

Varning: dessa hänvisningar är inte alltid fullständigt riktiga.