Harvard Business School. Press. (2001). Harvard business review on customer relationship management. Harvard Business School Press.
Chicago-стиль цитированияHarvard Business School. Press. Harvard Business Review on Customer Relationship Management. Boston: Harvard Business School Press, 2001.
MLA-цитированиеHarvard Business School. Press. Harvard Business Review on Customer Relationship Management. Harvard Business School Press, 2001.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.