Harvard Business School. Press. (2001). Harvard business review on customer relationship management. Harvard Business School Press.
Styl cytowania ChicagoHarvard Business School. Press. Harvard Business Review on Customer Relationship Management. Boston: Harvard Business School Press, 2001.
Styl cytowania MLAHarvard Business School. Press. Harvard Business Review on Customer Relationship Management. Harvard Business School Press, 2001.
Uwaga: Te cytaty mogą odróżniać się od wytycznej twojego fakultetu..