APA Citatie

Harvard Business School. Press. (2001). Harvard business review on customer relationship management. Harvard Business School Press.

Chicago Style citaat

Harvard Business School. Press. Harvard Business Review on Customer Relationship Management. Boston: Harvard Business School Press, 2001.

MLA citatie

Harvard Business School. Press. Harvard Business Review on Customer Relationship Management. Harvard Business School Press, 2001.

Let op: Deze citaties zijn niet altijd 100% accuraat.