Citazione APA

Harvard Business School. Press. (2001). Harvard business review on customer relationship management. Harvard Business School Press.

Stile di citazione Chicago

Harvard Business School. Press. Harvard Business Review on Customer Relationship Management. Boston: Harvard Business School Press, 2001.

Citazione MLA

Harvard Business School. Press. Harvard Business Review on Customer Relationship Management. Harvard Business School Press, 2001.

Attenzione: Queste citazioni potrebbero non essere precise al 100%.