Harvard Business School. Press. (2001). Harvard business review on customer relationship management. Harvard Business School Press.
Style de citation ChicagoHarvard Business School. Press. Harvard Business Review on Customer Relationship Management. Boston: Harvard Business School Press, 2001.
Style de citation MLAHarvard Business School. Press. Harvard Business Review on Customer Relationship Management. Harvard Business School Press, 2001.
Attention : ces citations peuvent ne pas être correctes à 100%.