Παραπομπή APA

Harvard Business School. Press. (2001). Harvard business review on customer relationship management. Harvard Business School Press.

Παραπομπή Chicago Style

Harvard Business School. Press. Harvard Business Review on Customer Relationship Management. Boston: Harvard Business School Press, 2001.

Παραπομπή MLA

Harvard Business School. Press. Harvard Business Review on Customer Relationship Management. Harvard Business School Press, 2001.