Cita APA

Harvard Business School. Press. (2001). Harvard business review on customer relationship management. Harvard Business School Press.

Chicago Edition Citation

Harvard Business School. Press. Harvard Business Review on Customer Relationship Management. Boston: Harvard Business School Press, 2001.

Cita MLA

Harvard Business School. Press. Harvard Business Review on Customer Relationship Management. Harvard Business School Press, 2001.

Atenció: Aquestes cites poden no estar 100% correctes.