APA সাইটেশন

Harvard Business School. Press. (2001). Harvard business review on customer relationship management. Harvard Business School Press.

শিকাগো স্টাইলে সাইটেশন

Harvard Business School. Press. Harvard Business Review on Customer Relationship Management. Boston: Harvard Business School Press, 2001.

এমএলএ সাইটেশন

Harvard Business School. Press. Harvard Business Review on Customer Relationship Management. Harvard Business School Press, 2001.